What We Do

We Love What We Do

Our passion is to help our patients to hear better. Thorough, precise, and accurate advanced diagnostic examinations we can determine the best plan to improve your hearing. We are a full service hearing center, offering state-of‑the art technology and resources, ensuring that you are comfortable with your hearing journey. Extensive continuing education and training, ensures that our staff is able to provide our patients and the community with the latest in hearing health care.

Great Customer Service

Your relationship with our office will continue well beyond the initial visit and fitting. Your follow-up care includes ongoing office visits to make certain your hearing aids are providing the greatest benefit possible.

We Provide the Following:

  • Complete Hearing Test
  • Comprehensive Audiological Evaluation
  • Middle Ear Function Testing
  • Pediatric Hearing Tests
  • Balance & Vestibular Testing
  • Tinnitus Evaluation & Treatment
  • Hearing Aid Dispensing
  • Aural Rehabilitation
  • Assistive Listening Devices
  • Hearing Aid Repair & Servicing
  • Custom Earmolds & Hearing Protection
Services We Provide

Southwest Florida Center for Hearing and Balance is equipped with state of the art, calibrated equipment to ensure that your hearing evaluation is as accurate as possible. All comprehensive audiological evaluations are performed in a controlled environment that has passed rigorous national standards. We provide a full range of assessments including traditional hearing evaluations, tympanometry, otoacoustic emissions, and high frequency audiometry. We also perform evaluations to determine cochlear implant candidacy.


Once a hearing loss has been diagnosed a plan for rehabilitation must be prepared. This may or may not include being fitted with hearing aids. Dr. Mercer will provide a comprehensive plan for helping patients hearing their best based on individual lifestyles and needs. If hearing aids are recommended, a full range of digital hearing instrument technology will be offered. With today’s technology this may include almost invisible completely in the canal technology, receiver in the canal technology (RIC) or even wireless technology that can communicate with external audio sources.

Every patient who decides to proceed with hearing aids will be afforded individual time learning how to use and care for his or her new devices. Dr. Mercer will spend as much time as a patient needs to help him to understand his hearing loss, his hearing aids and the impact of hearing loss on oneself and one’s relationships. Patients and significant others will learn about appropriate expectations with his or her own hearing loss and hearing aids as well as be coached on better communication strategies when necessary. Each patient will have the opportunity to engage in a self-guided program to learn more about hearing and hearing aids.

Hearing Tests & Hearing Aids

Just because we know what we do every day doesn’t necessarily mean that you know what we do every day! See below for a list of everything we do here every day. Our goal is to make sure that we’re the only place you need to visit for all your hearing healthcare needs.

Custom Earmolds

The shape of your outer ear and ear canal are unique to you.

Earmolds are typically used for one of two reasons:

  • To keep things out (noise and water are the two big issues).
  • To keep things in (amplified sound from a hearing aid).

Assistive Listening Devices

Several types of ALDs are available to improve sound transmission for people with hearing loss. Some are designed for large facilities such as classrooms, theaters, places of worship, and airports. Other types are intended for personal use in small settings and for one-on-one conversations.


Do you hear a ringing, roaring, clicking, or hissing sound in your ears? Do you hear this sound often or all the time? Does the sound bother you a lot? If you answer yes to these questions, you may have tinnitus (tin-NY-tus).

Aural Rehabilitation

Aural rehabilitation or “aural rehab” is the process of identifying and diagnosing a hearing loss and then providing different types of therapies to patients who are hearing impaired. We use aural rehab in our practice as an important component in the overall care of our patients.

Phonak Hearing Aids

Phonak has the right hearing aid for you – regardless of your type of hearing loss, your lifestyle, your personal preferences, your age or your budget.

Oticon Hearing Aids

At Oticon Inc., our goal is to help people with hearing loss fulfill their potential while living the life they choose – with the hearing they have.To achieve this goal, we strive to be the leader in high performance hearing solutions.

Cochlear Implants

Cochlear hearing implants have helped over 450,000 people hear. And no matter how many people we help, no matter how big that number gets, we still get choked up every time we see the priceless expression of someone being able to hear, either again or for the very first time.

Patient Forms
If you are seeing Dr. Mercer for a balance test, download these forms here.

If you are seeing Dr. Mercer for a hearing test, download these forms here.